Flexible call queue configuration with overflow routes and multiple SLA levels. Integration with third-party tools and applications through a documented API.

Build custom menus that play announcements to callers and route calls according to your business logic. Easy language menu integration.

Upload and manage voice announcements and IVR menus in a web browser.

Group extensions so a team can be reached on one shared number. Configure the ring time and a fallback route for no answer, busy or unavailable.

Add new phones in seconds with built-in auto-provisioning. Phone configuration is kept centrally, so phones can be replaced immediately without specialist staff. Available for selected phone models.

Create an unlimited number of voicemail boxes. Listen to messages in a browser, by phone or by e-mail. New message notifications by SMS or on the desk phone display.

Configurable outbound access per extension — for example, allow international calls for the sales team while restricting them for others.

Password-protect selected destinations, such as international or premium-rate calls.