Our IP PBX connects desk phones, softphones on computers and smartphones in a single network. Staff call each other using short extension numbers, while the PBX optimises call flow and improves the handling of incoming calls. Branches can be joined into one network, and a single centralised connection to one or more carriers keeps costs down.
VoCom standard features
Short numbering
Flexible internal numbering plan. Use an access code to call public numbers, and link offices with different PBXs through the internal trunk feature.
Easy management
All management functions are available in a standard web browser. Unified user permission management, plus click-to-dial so numbers can be dialled from the computer.
Call services
Call hold and transfer, available for both digital and analogue extensions. Optional call recording during a conversation.
Call forwarding
Flexible call forwarding settings — separate rules for unconditional, busy, do-not-disturb and no-answer. Settings can be changed from the phone, in a web browser or with feature codes.
Time-based routing
Define routes by day of week and time, for example the sales team during working hours and voicemail outside them. Flexible day and hour configuration for each number, with exception handling.
VoCom optional features
Call recording
A flexible set of call recording and management tools: record calls to match business requirements and start recording during a call from the browser or a hotkey on the phone.
Billing tools
Build reports by various breakdowns and periods on demand, or send them automatically by e-mail, for example monthly. Unlimited tariff plans and flexible data post-processing.
Call queue reports
The Q-Stats app shows call centre queue load, incoming call quality metrics and agent utilisation in real time.
Call campaigns
Run outbound call campaigns that play predefined announcements. Collect customer feedback through keypad input or voice recordings.
Virtual PBXs
Create isolated virtual PBX instances within one physical PBX. Delegate management by adding administrators or users to each virtual instance.
Platform features presentation: EN LV
Want to see VoCom in action? Contact us to book a demo.